CB Saver’s unique platform enables card issuers and merchants, to join forces in a secure, automated manner to reduce credit card fraud and customer dispute losses faster.
Thousands of times a day, card issuers and merchants independently identify fraudulent and/or suspicious transactions. However, identifying the transactions is not enough.
In order to prevent fraud or suspicious transactions from taking place, the card issuer and merchant must exchange the latest intelligence.
In near real-time, CB Saver’s platform closes this information gap between the card issuers and merchants.
By allowing card issuers and merchants to share information, CB Saver’s platform delivers significant cost savings and efficiencies for both card issuers and merchants.
CB Saver Alerts is an unique service that leverages CB Saver’s global network of card issuers and online merchants. CB Saver’s direct-from-source card issuer data is used by merchants to stop the fulfillment of goods and services tied to fraudulent accounts on orders they are actively processing. CB Saver Alerts allows issuers to significantly reduce the time it takes to recover CNP fraud and customer disputes from days to hours, reduce overall chargeback volumes, improve customer satisfaction scores and reduce customer complaints.
CB Saver Alerts provides issuers with a simple, secure and scalable means to connect and work cooperatively with online merchants to avoid fraud losses, even on transactions where the issuer does not have chargeback rights!
The service also helps dramatically reduce the costs and fees associated with processing RFI’s and chargebacks. As operational expenses decline, so too does the risk and costs associated with preventing fraudulent transactions.
The business case:
Today we have issuers sending us confirmed cases of fraud or pending non-fraud chargebacks using a variety of interfaces (e.g., batch file, portal entry, real-time API) at various frequencies (e.g., instantaneously, every 15 minutes, daily).
We have proven that higher fraud-stop and refund rate is achieved the more immediate the issuer can supply CB Saver with the confirmed fraud data following confirmation with the cardholder.
Ensuring that sufficient time passes between an issuer’s confirmation of fraud or pending non-fraud chargeback, and the actual submission of the chargeback, results in a greater chance the merchant will issue a credit (i.e., refund the transaction). Consequently, issuers avoid the fees and operational costs associated with chargeback submission.
CB Saver Alerts is just a starting point…the tip-of-the-iceberg. CB Saver is working closely with its card issuer and merchant customers to tackle many of their long-standing and costly payment and fraud related issues now that this cooperation is in full effect. If you are interested in benefits beyond CB Saver’s flagship Alerts service, please contact us for more details. We are in active Beta tests on several innovative services that further reduce fraud losses and chargeback costs, while increasing payment transaction flow i.e., higher transaction acceptance rates. That’s right…increasing revenues!